Quality Management Essay - 1062 Words

Deming’s 14 points were first applied to Japan and United States manufacturing but the philosophy can be applied to many different industries now. The theories can be applied to healthcare, including Long Term Acute Care Hospitals (LTACH). These types of hospitals are not as common to people, but were created to deliver care based on patient’s needs. This paper will look at an LTACH located in Denver and like many healthcare facilities, employee morale is down due budget cuts and the rising cost of healthcare. A total quality management program could potentially help the facility develop new processes that allow for positive changes. Deming’s 14 Points could be applied to this hospital and help give direction to the leadership staff of†¦show more content†¦Without a direction the hospital has not been able to achieve the performance results that it has been looking for. Why use Deming’s 14 points Deming’s 14 points is not just a quality management program, it is a philosophy for leadership to help make the changes necessary (Darr, 1990). The points Deming created are based on his ideas using statistical information. That actual performance and average performance can be compared to determine whether the system is in statistical control. The data gathered would be used in a trend analysis report. This allows management to identify variation, positive or negative. Common variations can be identified, along with special variations. Special variations would be three standard deviations from the mean, that would be seen only a small percentage of the time (Darr, 1990). This may sound confusing, but what are being looked at are specific trends and behaviors. The data will allow the hospital to determine if the occurrences are related to the system or the individual. The conclusion is usually that employees are performing to the best of their abilities within the system provided (Darr, 1990). Those deviations above the standard are random and may not be replicated. This causes problems for both employees and management. In most cases, employees want to be successful. They cannot be if theShow MoreRelatedDefinition Of Total Quality Management1946 Words   |  8 Pages Total Quality Management is the concept of processes and integration all of functions in an organization in order that to focus on quality control and approach to long-term success will continue improvement in all aspects but not short- term goal. TQM of business plan began in 1980 in the United States. It was popular until early 1990. 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